A feature is not visible
Use this page when a tile on the Main Menu, a menu entry, or a button described in this manual does not appear for you.
Symptoms
- A tile described in this manual (for example PickCart or Inventory Management) is missing from your Main Menu.
- A menu entry (for example Management or Administration) is not shown.
- A button or action described on a page is not available.
- A page opens but shows a notice instead of its content — either naming the permission you are missing (Missing permission: …), or saying that a feature is not active.
Causes and solutions
Your account is missing the permission
oneGRID shows only the features your permissions allow. Check with your administrator which permissions your account has — see Permissions and presets. A page you open without the permission names the permission you lack.
- Ask your administrator to check your account under Administration > Users.
- The administrator assigns the missing permission — see Manage users.
- Log out and log in again, then check that the feature appears.
Your permission is limited to another storage
Some permissions apply to a single storage only. If you work on a different storage, the feature does not appear.
- Ask your administrator to check the storage assigned to your permission and to your account.
- The administrator extends the permission or changes your assigned storage.
The feature is not part of your organization's license
Features that are not included in your license are hidden for all users, regardless of permissions. This includes Inbound/Outbound, Manual Sorting, and Checkout: each is a license feature of its own, and while it is switched off, its tile, its pages, and its permission are unavailable. A page opened for a feature that is not active says so instead of showing its content.
The License Info section of your Account page shows what your organization's license covers — see Your account.
- Ask your administrator to verify the feature is licensed.
- If the feature should be part of your license, your administrator contacts CAPTRON support.
If the problem persists
If none of the solutions above resolve the problem:
- Note which feature is missing, your user account, and the storage you work in.
- Contact your administrator or CAPTRON support with this information.