Cart picking cannot be started
Use this page when PickCart or ISAC cannot be started from the Main Menu.
Symptoms
- The cart tile shows the message Configuration is missing. To get started, click the Configure button below.
- The message You are not authorized to use the cart. appears.
- The message No cart storages are configured appears.
- A warning about a desynchronized cart configuration appears.
Causes and solutions
No cart is linked to this workstation
The link between a cart and a workstation is stored per workstation and browser. A new or reset workstation has no linked cart.
- Click Configure on the tile, or open Management > Process configuration.
- Link the cart — see Process configuration.
- Return to the Main Menu and check that the tile can be started.
The cart configuration is desynchronized
The cart's setup changed since it was linked to the workstation.
- Open Management > Process configuration.
- Unbind the cart and bind it again.
You are not authorized for this cart
Your permission does not cover the cart's storage.
- Ask your administrator to check your PickCart or ISAC permission and its storage — see Manage users.
No cart storage exists
No storage of type PickCart or ISAC has been created yet.
- An administrator creates the cart storage — see Storages and racks.
If the problem persists
If none of the solutions above resolve the problem:
- Note the exact message, the workstation, and the cart you tried to use.
- Contact your administrator or CAPTRON support with this information.