# CAPTRON oneGRID

> Official documentation for the CAPTRON oneGRID pick-by-light system: user manuals and technical reference manuals for smartCAP, smartLED and the oneGRID app.

Full text of every page in this documentation, concatenated.

---

Source: https://docs.onegrid.captron.com/
Last updated: 2026-07-09

# oneGRID Cloud Documentation

This is the official documentation portal for **oneGRID Cloud** and the CAPTRON **oneGRID** pick-by-light system. It hosts user manuals and Technical Reference Manuals (TRMs), published in English and German by CAPTRON Electronic GmbH.

## What is oneGRID?

oneGRID is CAPTRON's pick-by-light system for intralogistics. It pairs hardware with software in one ecosystem:

- **smartCAP buttons** — capacitive pick-by-light buttons, available in daisy-chain and IO-Link variants.
- **smartLED strips** — shelf-mounted LED strips with up to 60 LEDs per metre, so individual storage compartments can be addressed precisely.
- **Controllers** — connect buttons and strips, and supply them with both data and power.
- **The oneGRID app** — maps warehouse structure and inventory management, and guides operators through every picking process.

The system is used for order picking (pick-by-light), put walls (put-to-light), mobile picking, and multi-order picking with a PickCart.

## What you will find here

Documentation is organised per product. Each Technical Reference Manual covers firmware behaviour, electrical characteristics, and the configuration options for that product.

<table>
  <thead>
    <tr>
      <th>Section</th>
      <th>Contents</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td><a href="/support">Technical Support</a></td>
      <td>Regional contact details, phone numbers, and office hours for Europe, North America, China, and Poland.</td>
    </tr>
  </tbody>
</table>

Technical Reference Manuals are added to this portal as they are released. Each one is also downloadable as a PDF from its own page.

## Documentation formats

Every page in this portal is published in several formats, so it can be read in a browser, printed, or consumed by a machine.

<table>
  <thead>
    <tr>
      <th>Format</th>
      <th>How to access it</th>
    </tr>
  </thead>
  <tbody>
    <tr>
      <td>Web page</td>
      <td>Browse this site directly. Use the search box to look up any topic by name.</td>
    </tr>
    <tr>
      <td>PDF</td>
      <td>Each Technical Reference Manual links to a downloadable PDF on its own page.</td>
    </tr>
    <tr>
      <td>Markdown</td>
      <td>Append <code>.md</code> to any page URL, for example <code>/support.md</code>. This home page is at <code>/index.md</code>.</td>
    </tr>
  </tbody>
</table>

## Using this documentation with an AI assistant

This site is designed to be read by language models and coding agents as well as by people.

- <a href="https://docs.onegrid.captron.com/llms.txt">llms.txt</a> — an index of every page, with a one-line description of each.
- <a href="https://docs.onegrid.captron.com/llms-full.txt">llms-full.txt</a> — the full text of the entire documentation in a single file.
- Any page's Markdown source, by appending `.md` to its URL.

All crawlers are permitted, including AI training and retrieval agents. Answers drawn from this documentation may be cited freely.

## Looking for help?

If you have technical questions about any CAPTRON product, see the [Technical Support](/support) page for the contact details of the team responsible for your region.

---

Source: https://docs.onegrid.captron.com/support
Last updated: 2026-07-09

# Technical Support

For any question about a CAPTRON product, contact the support team for your region. CAPTRON operates support offices in **Europe**, **North America**, **China** and **Poland**; each is listed below with its phone number, e-mail address, office hours and postal address.

## Contact Europe

**Technical Support**<br/>
Phone: +49 (0) 8142 44 88 - 200<br/>
E-mail: sales@captron.com

**Office hours (Central European Time)**<br/>
Monday-Thursday: 8:00 a.m. - 5:00 p.m.<br/>
Friday: 8:00 a.m. - 1:00 p.m.

**Address**<br/>
CAPTRON Electronic GmbH<br/>
Johann-G.-Gutenberg-Str. 7<br/>
82140 Olching<br/>
Germany

**Website:** [www.captron.com](https://www.captron.com)

---

## Contact North America

**Technical Support**<br/>
Phone: +1 (803) 274-3679<br/>
E-mail: techsupport.americas@captron.com

**Office hours (Eastern Time)**<br/>
Monday-Friday: 8:00 a.m. - 5:00 p.m.

**Address**<br/>
CAPTRON North America LP<br/>
9499 Old Bailes Road, 219<br/>
Fort Mill, SC, 29707<br/>
USA

E-mail: sales.americas@captron.com<br/>
Website: [www.captron.com/americas](https://www.captron.com/americas)

---

## Contact China

**Technical Support**<br/>
Phone: +86 (0) 512 6767 8045<br/>
E-mail: sales@captron.cn

**Office hours**<br/>
Monday-Friday: 9:00 a.m. - 5:30 p.m.

**Address**<br/>
Suzhou CAPTRON Electronic Co., Ltd.<br/>
No. 5 Xinghan Street, Suzhou Industrial Park<br/>
Building B, 1st Floor, Unit 12/13

Phone: +86 (0) 512 67678045<br/>
E-mail: info@captron.cn<br/>
Website: [www.captron.cn](https://www.captron.cn)

---

## Contact Poland

**Technical Support**<br/>
Phone: +48 61 102 65 25<br/>
E-mail: sales@captron.pl

**Office hours**<br/>
Monday-Friday: 8:00 a.m. - 4:00 p.m.

**Address**<br/>
CAPTRON Sp. z o.o.<br/>
ul. Towarowa 39/204<br/>
61-896 Poznan, Poland

Phone: +48 61 102 65 25<br/>
E-mail: sales@captron.pl<br/>
Website: [www.captron.pl](https://www.captron.pl)